Samsung’s flagship soundbar, the HW-Q990D, is being rendered ineffective for some homeowners after a defective firmware replace that the corporate rolled out this week. The sheer variety of studies on Samsung’s neighborhood boards, Reddit, and AVSForum affirm that one thing has gone very fallacious with the premium Dolby Atmos system in current days. The problem isn’t restricted to any particular area, with clients in america, Austria, the Philippines, Malaysia, and different nations all sharing within the frustration.
Clients say the soundbar has gone unresponsive and that not one of the common manufacturing unit reset strategies are working; affected items are additionally inaccessible by way of Samsung’s SmartThings app. The machine powers on, however seems to freeze on the TV eARC enter — with no sound output to talk of.
The wrongdoer appears to be the newest firmware launch, which is model 1020.7. Many Q990Ds are set to routinely set up new updates, which has led to widespread complaints concerning the dangerous software program during the last a number of days. If you happen to’ve received a Samsung soundbar, it may be smart to disable automated updates in the intervening time till this case has cleared up. There are scattered studies of the identical bug impacting different Samsung fashions just like the HW-Q800D and HW-S801D, however the bulk of complaints pertain to the Q990D. It’s one of the crucial well-reviewed soundbars in the marketplace, so that is an unlucky growth.
The Verge has reached out to Samsung for remark. Apparently some clients have already been instructed to ship of their Q990D {hardware} for restore. That looks as if a worst case state of affairs, so hopefully Samsung could have a neater, at-home answer as soon as it realizes the scope of this drawback. Can the malfunction be resolved with one other firmware replace within the coming days? Keep tuned.
Thanks for the tip, Eric.