Meta is reportedly engaged on a difficulty with a software program replace that bricked some Quest 2, Quest 3 and Quest 3S headsets, the corporate introduced. The corporate initially upset prospects by not solely releasing a defective replace, however then telling consumers affected that they would not deal with the issue as a result of the headsets have been out of guarantee, as The Verge reported.
Now, Meta seems to be making good on the problem, saying it is engaged on a repair “for all customers” and stated buyer help has “new instructions on find out how to help customers.” Some consumers stated on Reddit that they acquired an e-mail affirmation that the corporate would offer out-of-warranty service for its mistake.
“We have found a software program replace challenge that brought on some Quest 2/3/3S headsets to be unresponsive and unable to start out up appropriately” Meta wrote in its assist heart. “We’re actively engaged on resolving the problem for all customers, however typically, you are actually ready to make use of your gadget usually. When you’ve got a tool that’s nonetheless unresponsive, we’re right here to assist. When you’ve got a Quest 3S, click on the button beneath for subsequent steps. Quest 2 or 3 customers, please attain out to us to get help.”
The issue date again to December sixth, when Meta stated software program updates have been effecting Quest 3S gadgets on the time. The replace contains options like a digital desktop, sooner hand monitoring, simpler pairing with Home windows 11 PCs and extra.
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