Healthcare firm Kaiser Permanente is coping with a system outage that’s forcing its hospitals and pharmacies to fill out prescriptions with pen and paper — and is slowing down companies at different elements of the corporate, too.
“Kaiser Permanente is at the moment experiencing community interruptions, at one in every of our knowledge facilities, which is impacting a few of our functions,” Kaiser Permanente spokesperson Kathleen Campini Chambers says in a press release to The Verge. “All of our scientific services are operational. Nevertheless, members could also be dealing with delays in sure companies comparable to lab, radiology, and pharmacy on-line and in our services. We deeply apologize for the inconvenience. Our technical groups are working to resolve the difficulty as rapidly as potential. Members can go to kp.org for updates.“
The corporate can also be exhibiting alerts on its regional web sites, together with for Northern California and Oregon / SW Washington. “Right now, you might not be capable of entry some options on our web site, together with e-visits, billing, message middle, and information,” Kaiser Permanente says.
One Verge staffer noticed the issues firsthand at present whereas attempting to get a prescription crammed at a Kaiser hospital pharmacy. They stated all of the pharmacy’s techniques had been down, together with cost terminals, and that the pharmacists needed to fill out a point-of-sale kind to fill the prescription. Staffers on the pharmacy warned about lengthy wait instances, saying it might take an hour to fill a easy prescription.
A thread on Reddit additionally consists of experiences of points from locations like Southern California and Maryland. Kaiser Permanente has additionally been replying to customers on X, saying that it’s “conscious of the system outages” and that it’s “working to revive companies as quickly as potential.”
Replace, Might twenty eighth: Added assertion from Kaiser Permanente.